BMC® Remedy® Action Request System
BMC® Remedy® Action Request System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, Action Request System is optimized for efficiencies in Service Management business process delivery, and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. Action Request System is compatible with existing IT infrastructures, and includes intuitive integration capabilities, including support for Web Services.
Key Features & Benefits
- Automate service management business processes
- Integrate processes with systems across the enterprise
- Adapt and evolve your processes to continually align with the needs of the business
- Manage business process performance in real-time